– What is your full name?
– Can I see your ID?
– Where are you from?
– Do you work or study?
Talk about an occasion when you received a good service from a person. Please say
– What was the service?
– When and where did you receive it?
– Why did you like it so much?
– How did you feel after it?
– What is the difference between services from a big or small companies?
– What jobs require staff to get in touch with a lot of people?
– What qualities should the staff member have for such job? Why?
– What should people do when they receive bad service?